1. Return & Exchange Policy

At Step by Daboya, your satisfaction is important to us. Because our smocks and accessories are hand-woven and handcrafted, we follow a clear and fair return process.

Eligibility for Return or Exchange:

• Item arrives damaged or defective
• Wrong item received
• Product does not match description or images

Conditions:

• Items must be unused, unworn, and in original condition
• Tags and packaging must remain intact
• Request must be made within 14 days of delivery

Non-Returnable Items:

• Customized or tailored smocks
• Final sale or discounted items
• Worn or altered items

Process:

1. Contact us with order number

2. Provide photos if defective

3. We review and guide you

4. Refund issued to original payment method

Return Shipping:

• We cover shipping if error is from our side
• Customer pays if they changed their mind